Privacy Policy

Privacy Policy

Last Updated: 18/10/2025

At Arthur Security Systems, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Data Protection Act, 2019 (Kenya).

By using our website, submitting your details, or engaging with our services, you consent to the practices described in this policy.

1. Who We Are

Arthur Security Systems is a registered company based in Nairobi, Kenya, providing the supply, installation, and maintenance of:

  • CCTV Surveillance Systems

  • Electric & Razor Wire Fencing

  • Fire & Intruder Alarm Systems

  • Gate & Garage Door Automation

  • Biometric Access Control & Time Attendance

  • Structured Cabling & Network Deployment

  • Telephony, Intercom & IP PBX Systems

  • Retail & POS Management Solutions

We are committed to protecting the privacy and confidentiality of all clients, visitors, and partners we interact with.

2. Information We Collect

We may collect personal and non-personal information through our website, contact forms, email, or during service delivery. This includes:

Personal Information:

  • Full name

  • Company or organization name

  • Phone number

  • Email address

  • Physical or postal address

  • Project or service details

Automatically Collected Data (Website):

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device information and cookies

We collect this information only as necessary to provide our services effectively and improve your experience with us.

3. How We Use Your Information

Arthur Security Systems may use your information for the following purposes:

  • To respond to inquiries, quotations, and service requests

  • To provide and manage installations, support, and maintenance services

  • To communicate updates, invoices, and project information

  • To improve our products, website, and customer service

  • To comply with legal or regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Sharing of Information

We may share limited information only when necessary:

  • With authorized employees or subcontractors who need the information to perform their duties.

  • With suppliers or logistics partners for delivery or installation of equipment.

  • Where required by law, court order, or government regulation.

All third parties handling your data are expected to maintain confidentiality and comply with Kenya’s data protection laws.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purpose for which it was collected, or

  • Comply with legal, accounting, or warranty obligations.

After this period, your data will be securely deleted or anonymized.

6. Data Security

We take appropriate technical and organizational measures to protect your data against:

  • Unauthorized access

  • Accidental loss or alteration

  • Misuse or disclosure

Our systems use secure communication channels, password-protected databases, and limited staff access.

However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under the Data Protection Act (2019)

As a data subject in Kenya, you have the following rights:

  • To access your personal data held by us.

  • To request correction or deletion of inaccurate or outdated data.

  • To withdraw consent to processing where applicable.

  • To object to processing for direct marketing or non-essential purposes.

  • To lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated.

To exercise any of these rights, contact us through the details below.

8. Cookies Policy

Our website uses cookies to enhance functionality and user experience.
Cookies are small files stored on your device that help us remember preferences, analyze traffic, and improve performance.

You can choose to disable cookies in your browser settings, though some website features may not function properly as a result.

9. Third-Party Links

Our website may contain links to external websites or services.
Please note that Arthur Security Systems is not responsible for the privacy practices or content of these third-party sites.
We encourage you to read their privacy policies before providing personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or technology.
All updates will be posted on this page with the revised date indicated above.

11. Contact Us

If you have any questions, complaints, or requests concerning your personal information, please contact us at:

📍 Arthur Security Systems
Nairobi, Kenya
📧 Email: info@arthursecurity.co.ke
🌐 Website: www.arthursecurity.co.ke